Ibm lbps (seterus) is playing a game with mortgagees. review, I am having pretty much the same problem other people are with ibm lbps (soon to be seterus).i contacted t hem in jan. 2011 for help with my mortgage.. Top 57 complaints and reviews about seterus (formerly ibm, Seterus (formerly ibm lender business process services) does not participate to monitor feedback and resolve your issues. are you this business?. 503-372-8142 / 5033728142 - phone number comments, Just got a call from them. they left a message. it's ibm lbps (lender business process services). my mortgage just transferred to them because i stopped paying.